Privacy Policy

This privacy policy describes how Mainspring ("we", "us", "the studio") collects, uses, and manages personal information provided by visitors to this website and clients who engage our watch care services. We take the handling of personal information seriously and collect only what is needed for the stated purposes.

Who We Are

Mainspring is a watch care studio located at 209 Silom Road, Bang Rak, Bangkok 10500, Thailand. We offer bench evaluation, mechanical servicing, and complication work for mechanical timepieces. Enquiries may be directed to [email protected] or by telephone to +66 2 716 4905.

Information We Collect

Information you provide directly

When you submit an enquiry through the contact form on this website, we collect the information you include in that message — typically your name, email address, and a description of your watch or the service you are considering. We do not require account registration and do not ask for more detail than is necessary to respond to the enquiry.

Information collected automatically

When you visit this website, certain technical information is recorded automatically by the server, including your IP address, browser type, and the pages you access. This is standard web server behaviour. We may also use cookies to support basic site functionality and to understand how visitors navigate the site. Please refer to our Cookie Policy for details on what cookies are used and how to manage them.

How We Use Your Information

We use the information you provide to:

• Respond to your enquiry about a watch care service
• Coordinate the intake, service, and return of your timepiece
• Provide a written service record or evaluation report
• Communicate about the progress or scope of work on your watch

We do not use your personal information for marketing communications without your consent, and we do not sell, rent, or share your information with third parties for their own marketing purposes.

Legal Basis for Processing

Where applicable under Thai personal data protection legislation (PDPA), we process your information on the following bases: performance of a contract or pre-contractual steps at your request (responding to enquiries and carrying out service work); our legitimate interests in operating the studio securely and communicating with clients; and, where relevant, your consent.

How Long We Keep Your Information

We retain contact enquiry records for a reasonable period to allow for follow-up correspondence. Service records — which document the work carried out on a client's watch — are retained for longer periods as they form part of the watch's service history and may be requested by the owner in future. If you would like us to delete your information, you may contact us and we will do so where there is no overriding legal or operational reason to retain it.

Security

We take reasonable technical and organisational steps to protect the personal information we hold. No transmission over the internet is entirely risk-free, but we aim to use appropriate security measures proportionate to the sensitivity of the data.

Third-Party Services

This website may use third-party services for hosting, analytics, or mapping functions (such as Google Maps). These services may process limited technical data according to their own privacy policies. We do not pass client personal details to these services.

Your Rights

You have the right to request access to the personal information we hold about you, to have inaccurate information corrected, and to request erasure where the information is no longer needed. To make such a request, please write to us at [email protected].

Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects when the policy was last revised. Continued use of the website after an update indicates acceptance of the revised policy.

Contact

If you have any questions about this policy or how we handle personal information, please contact us:

• By email: [email protected]
• By telephone: +66 2 716 4905
• In writing: 209 Silom Road, Bang Rak, Bangkok 10500, Thailand